At Prime Nest Cart Shop, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.
1. Return Period
Eligible products may be returned within [30 days] of delivery.
To qualify for a return, the item generally must be:
Unused
In its original condition
Free from damage caused after delivery
Returned with original packaging when reasonably possible
Accompanied by proof of purchase
2. Furniture Returns
Because furniture can be large and expensive to transport, some furniture items may have specific return requirements.
Please contact us before returning any furniture.
Do not ship an item back without receiving return instructions from our support team.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
Custom-made or personalized furniture
Items specifically marked as final sale
Products damaged through customer misuse
Items that have been modified or assembled improperly
Gift cards, where applicable
4. Damaged or Defective Items
If your order arrives damaged or defective, contact us at [support email] as soon as possible.
Please include your order number and clear photographs of the product and packaging.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
6. Return Shipping
Unless the item is defective, damaged upon arrival, or the return is otherwise covered by our policy, the customer may be responsible for return shipping costs.
For large furniture items, return transportation may require special arrangements.
7. Exchanges
If an eligible product needs to be exchanged, please contact us at [support email].
Exchange availability depends on product availability.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Once an order has entered processing or has shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.
9. Contact Us
For return or refund requests:
Prime Nest Cart Shop
Email: primenestcartshop@gmail.com
